Refund policy

Return / Refund / Exchange Policy

 

Returns:  CROSSCREEK will accept returns of the goods purchased, subject to the terms and conditions mentioned below.

  • Customer will have to inform CROSSCREEK of his/her intention to return the product within 3 days of receipt of the goods at his/her destination.
  • Returns, if any, have to be made within 10 days of receiving the product.
  • The product has to be in its original unused condition to be returned.  And product should have all its original tags.
  • Goods damaged, used or manhandled will not be accepted as returns or refunded.

 

Refunds:  The refunds will take a minimum of 30 days to be fulfilled as it usually takes about 10-15 days for us to receive the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated.

 
The refund will be in the form of Store Credit in case of Cash on Delivery orders and an electronic refund if the customer has paid through his/her credit or debit card.


The refund policy is as follows

  • Goods ordered if not in stock and can’t be exchanged for a similar product will be refunded.
  • If a customer expresses a desire to cancel the order after it’s placed on the website.
  • If a customer wants to return the product because he/she doesn’t like it or feels the product doesn’t match his expectations. The customer will have to send the product back to us and on receiving it we will initiate a refund for the customer.
  • The refund will be given for the full amount except the amount paid towards shipping and taxes applicable if any.
  • If there are genuine quality issues regarding the product.
  • In case CROSSCREEK discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price, then a refund for the extra amount charged will be done.

 

No refunds will be given in the following cases:

  1. Incorrect or outdated delivery address.
  2. After 3 failed delivery attempts by our shipping partner.
  3. Package refused by recipient.
  4. Products returned in a used or damaged condition.
  5. In case of minor design and color variations. With Cotton products there will always be some variation in color between products you see online and products you get in hand.

 

* Note: All refunds will only be made after we receive the returned shipment at the address mentioned below.

 

Please ship to the following address:

Crosscreek

16 North Wall Road, II Floor,

Off. Basin Bridge Road, Mint Terminus,

Chennai – 600 079, India.

Tel –  +91 44 45080099.

For any queries or complaints you can mail us @ info@crosscreek.in